Bookings are subject to the following terms and conditions as agreed to at the time of booking.

• A contract between you and Tangled Bank Holidays will come into existence when we receive payment of your deposit and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• Bookings made through our online booking system are provisional until confirmed by Tangled Bank Holidays
• A non-refundable deposit of 25% of the holiday price is payable at the time of booking. Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge
• The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and your deposit will be forfeit.
• All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 6 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 6 weeks prior to the holiday then the full balance remains due and is not refundable.
• If your booking dates are affected by either Tangled Bank Holidays going into lockdown or your area going into lockdown then we will refund all monies paid, no admin fee. However, if you wanted to cancel because a Member of the party contracted Covid or has to self-isolate we would only allow cancellation on our normal terms and conditions as these are insurable risks.

• We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 
• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
• The number of persons using the accommodation at any time must not exceed the number agreed at point of reservation and only those people listed on the booking form can occupy the apartment. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
• Bookings cannot be accepted from persons under eighteen years of age.
• We (the owner) reserve the right to refuse a booking without giving any reason.
• Please take note of our accessibility statement prior to making your booking.
• Our cottages are solely for holiday use – we do not offer stays longer than 28 days, and you may not use the cottage address for your correspondence or as your primary address at any time
• The price includes fair use of water and electric during your stay. You are not allowed to plug in your own electric heaters, or charge an electric vehicle anywhere on site. You may not charge an electric bike or scooter or other large electrical item in the cottage – these cause significant fire risks.
• We or our representative reserve the right to enter the cottage at any time to undertake essential maintenance or for inspection purposes.
• Tenancies normally commence at 5pm unless otherwise agreed and guests are required to vacate the apartment by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Please ensure the cottage is left clean and tidy, with all dirty dishes washed.
• Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you
• You may not use fireworks or ‘Chinese lanterns’ anywhere on site
• Dogs are welcome, but must be declared and paid for at the point of booking. There is a £15 surcharge per dog, per stay, to cover the additional cleaning required. We accept a maximum of two dogs per cottage.
• Dogs must be under strict control at all times while in the property and grounds. Dogs remain the responsibility of the owner.
• Dogs must be on a lead at all times except when in the dog exercise paddock or the cottage back garden – but can only be off lead in these areas if under your complete control.
• Any fouling of lawns etc. must be cleared up without delay.
• Dogs must not be left alone in the property or elsewhere at any time, unless crated and able to remain calm and quiet in the crate.
• Dogs must not lie on beds or furnishings, and hair must be well cleared up before departing.
• Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges

• Please be aware that we are a working farmstead surrounding by working farmland, with the all the noises, smells, activities, wildlife, bugs and livestock that you would expect to find on a working farm
• When on site please do not feed the livestock unless under the supervision of the owner.
• Please ensure all field gates are left as you found them.
• Do not enter the horses paddocks (demarked by white electric fencing) or any areas marked ‘private’.
• Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
• We remind guests to lock the doors and close the windows when you leave your property unoccupied.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition. 
• Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The internet connection is available (at no extra cost) subject to technical availability.
• The owner shall not be liable for any temporary defect or malfunction of any utilities, equipment, machinery or appliance in the building, grounds or hot tub.
• Use of the playground and games barn is at your own risk, including use of the trampoline and other equipment. Children under 6 may not use the trampoline
• All inventory must remain in the property it was in at arrival and not be taken to another property. 
• The hot tub can be booked at a cost of £45 for a single timeslot of up to 2 hours, this price includes hire of robe, flipflops and non-breakable ‘glasses’.
• Hot tub –guests must abide by all of the hot tub safety rules: