Alpaca Experience Terms and Conditions

• Bookings are subject to availability
• Payment at point of booking confirms the booking and an email confirmation will be sent to you
• Under 16s must be accompanied by a full paying adult
• Under 10s can walk an alpaca with an adult as part of our alpaca sharing options, but cannot walk an alpaca on their own
• All guests coming on the walk must pay in full
• Maximum group size 6 people
• There is a maximum of one alpaca walk per day
• There is no charge for a baby being carried by a full paying adult
• Unfortunately prams and pushchairs cannot be taken on the walk
• Dogs cannot be taken on the walk
• There is no smoking, eating or drinking on the walk
• Bookings cancelled with more than 48 hours’ notice will be fully refunded or rescheduled. There is no refund for a cancellation of less than 48 hours’ notice
• We will walk in almost all weather. If it rains you will get wet! You should wear appropriate outdoor clothing and footwear taking into account the conditions of the day. If you see a really bad weather forecast in advance and would like to postpone your walk we will do our best to reschedule with you
• We reserve the right to cancel any trek at our discretion to ensure the safety and wellbeing of our animals and our guests. Notification will be given as soon as possible to reschedule the walk or to refund your payment
• We do not accept responsibility for any costs or expenses you may incur due to postponement of any walk
• We reserve the right to change the advertised walk for the safety and comfort of our customers
• We shall not assume liability whatsoever for any personal injury or loss or damage to personal property. Medical care is the financial responsibly of the ill/injured person(s).
• Group Bookings: it is the responsibility of the person booking the walk to make everyone in the group aware of the Terms and Conditions
• Your safety and the safety of others is our main concern. You must obey all instructions given at the beginning of the walk. We reserve the right to refuse to allow anyone to continue on a walk if they put themselves or others at risk

Health & Safety Advice

Alpacas are normally docile animals, but can kick if scared or threatened. Guests are asked to remain calm and quiet, treat the animals with gentleness and respect, and avoid going behind them or touching their rear ends. Contact whilst the alpacas are free-ranging is always on their terms – let them come to you – but when they want to walk away please let them – do not chase or follow them because this will make them feel threatened.

When walking with the alpacas we will be walking slowly – at their pace. The leads should generally remain loose and not taut – don’t pull them along. If they do stop and need a bit of gentle encouragement you will find the softest pressure on the lead is normally enough to get them moving again. Do keep a firm hold on the lead so that you don’t accidently drop it or let go. Make sure the lead is not trailing on the ground where you or your alpaca could trip on it.

Animals can live with some organisms in their bodies that will cause serious illness if passed to humans, examples include salmonella, ringworm and e-coli. They can be passed by hand to mouth contact so hand hygiene after the visit is essential.

Important Health & Safety Rules

• All the group will listen to the safety briefing at the start of the visit.
• When feeding the alpacas use the scoops provided or keep your hand flat and straight.
• Be aware that alpaca food can contain traces of nuts or other allergens.
• After handling the animals wash your hands using soap and running water
• Prevent children from putting their hands in their mouths during the visit.
• No eating or drinking during the tour.
• Do not climb on any walls, gates or fences
• Any pre-existing cuts, wounds or grazes must be covered with a dressing to avoid infection.
• Wear suitable clothing and footwear for walking around on uneven and possibly muddy ground. Take the season into account.
• You must be able to walk a kilometre including walking up and down a fairly steep slope and over rough ground
• Stay with your guide at all times
• Children and vulnerable adults remain the responsibility of their parents/guardians including ensuring that they follow the rules and any instructions given.
• Under 16 year olds must be accompanied by a full paying adult.
• Under 10s must be sharing an alpaca with a full paying adult.
• Babies can be carried by a full paying adult and there will be no charge for babies. The walk is unsuitable for pushchairs.
• Smoking is not permitted anywhere during the walk.
• No dogs allowed on the alpaca walk
• Tangled Bank Holidays reserve the right to stop the walk at any point if health and safety is at risk for any reason

Risk Assessment Summary

Activity	Risks	Action required by visitors and staff
Weather	Slipping, heat exposure, sunburn, wind exposure	Please ensure you wear appropriate clothing for the weather. The ground can be uneven and slippery when wet. Suitable protection is recommended from the sun.
Walking, running, climbing	Slipping, tripping, falling	Visitors should take care when walking around the site. We advise all visitors to wear sensible and appropriate footwear to match the conditions on the day of the visit. Visitors should take care at steps, and on the rough ground, to avoid tripping and falling. Children must be adequately supervised and instructed not to run, climb walls, gates or other objects situated on or around the site. Guests must be able to walk at least a kilometre.
Prohibited areas	Various hazards	It is the parent/guardians responsibility to ensure that children are instructed not to go beyond the designated areas.
Feeding the animals	Biting, scratching, kicking, risk of reaction to animal feed or allergic reaction to animals	Visitors’ interaction with the animals is supervised. Visitors are asked to remain calm and quiet, and to treat the animals with gentleness and respect. Do not go behind the animals, touch their rear ends, or chase after them in any way. Visitors will be advised to keep their hands flat and straight or use scoops Handwashing facilities are available in the cottages. Animal feed may contain traces of nuts or other allergens.
Animal disease	Various	Handwashing will be  the main protection, livestock will be checked each day before walking, advice will be sought from DEFRA in the event of a national/regional outbreak of disease.
Electric fence	Electric shock to human or alpaca	Electric fences will be switched off during the walk. The electric fence is marked with signage.